Dear Donna,

I am writing to record my appreciation of the care that your team have provided over the past 15 years to my aged parents-in-law in Baie d’Urfe.

My father-in-law, in remission from cancer, was increasingly bedridden, becoming deaf, blind and immobile, unable to walk or talk. Twice a day your staff ministered to his personal needs, latterfly lifting him from his bed, bathing him and caring for his skin. It says much for the professionalism that the only time he developed a bed sore was when he had temporarily to go into hospital.

After he died, your team continued to visit my mother-in-law, who has suffered several mini-strokes. The team looked after many of her needs and monitored her condition; regular care (and a personal touch) alleviated skin problems. Their gentle support and professional care made her life more enjoyable and of better quality, whilst the regular, reliable presence did much to reduce the anxiety of her family, 3000 miles away.

Mum has finally decided to move into a nearby residential home, but we look back on the support provided by your team over so many years with grateful appreciation.

Many, many thanks to you all for a job very well done.

Yours sincerely,

David Aldridge